![]() Restart Outlook and inspect the mail attachments again. Select all the files inside the folder and click the Trash icon at the top to delete them. Step 3: A RoamCache folder will open in File Explorer. Step 2: Type the following path in the Open field and press Enter: %localappdata%\Microsoft\Outlook\RoamCache Step 1: Press the Windows key + R to open the Run dialog. If that’s the case, clearing Outlook’s cache files should help. Clear Outlook CacheĬorrupt Outlook cache data may also prevent the app from functioning normally. ![]() Restart Outlook in normal mode and enable your add-ins one by one to isolate the culprit. Step 4: Uncheck all the boxes to disable add-ins and click on OK. Use the drop-down menu next to Manage and select COM Add-ins. Step 3: In the Outlook Options window, switch to the Add-ins tab. Step 2: Use the left pane to navigate to Options. Step 1: Click on the File menu at the top. You can disable all Outlook add-ins and then re-enable them one at a time to find the one causing the issue. If you can, one of the third-party add-ins could be to blame. Click Yes when the confirmation prompt appears.Ĭheck to see if you can open attachments in safe mode. To launch Outlook in Safe Mode, hold down the CTRL key and double-click the Outlook shortcut. If a third-party Outlook add-in is causing trouble, using Outlook in safe mode will help you verify that. When you open Microsoft Outlook in safe mode, the app runs without any add-ins. Restart Microsoft Outlook after this and see if you can open attachments. Step 5: Next, click on ‘Attachment and Document Previewers’ and make sure all the previewers are active. Step 4: In the Attachment Handling tab and uncheck the ‘Turn off Attachment Preview’ checkbox. Step 3: Switch to the Trust Center tab and click the Trust Center Settings button. Step 2: Select Options from the left sidebar. Step 1: In the Outlook app, click the File menu in the top left corner. To rule out this possibility, you need to check the attachment handling settings in Outlook. Check Attachment Handling SettingsĪnother reason why Outlook may fail to open attachments is if the file previewer option is disabled. In that case, Outlook may display an error message that reads, ‘The file is corrupt and cannot be opened.’ You can ask the sender to re-send the file and see if the error occurs again. If Microsoft Outlook’s attachment not opening issue is limited to a specific file, the attachment file is likely corrupt. Below are some troubleshooting tips you can try when you cannot open attachments in Outlook for Windows. Some common contributing factors include misconfigured settings, faulty third-party add-ins, and corrupt data files. Fortunately, there are several ways to fix this problem. Unable to open an important attachment you received in Outlook? Well, that can happen, and depending on the problem, you may see various error messages.
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